Returns & Exchanges

At Wooden Cork, we strive to ensure every bottle arrives in perfect condition; however, due to the nature of alcohol sales, returns are generally limited to damaged or incorrect shipments. Please inspect your delivery upon arrival and contact our support team within 48 hours if there are any discrepancies.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged bottle, the shipping label, and the original packaging to help us process your claim quickly.

• 2.
  Contact Support

  Email our customer service team with your order number and the photos attached to initiate a return or replacement request.

• 3.
  Await Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and further instructions if a return is required.

• 4.
  Receive Refund or Replacement

  Once your claim is validated, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.